Account Manager (Lysted)

Responsibilities

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• Assisting with client onboarding process and performing demos
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• Maintaining and improving relationships with existing clients
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• Communicating rates and our billing process
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• Auditing current CRM database and updating for accuracy
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• Identifying accounts where the product is underutilized
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• Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products
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• Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer
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• Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction
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• Communicating with CSR 1&2 for improvements in customer responses & handling
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• Track and communicate software feature requests
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• Upsell/Cross-sell additional products to our client base

Requirements

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Excellent problem-solving skills

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Ability to take the initiative and make decisions

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Excellent communication skills

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Ability to multi-task and be flexible to accommodate the needs of the team

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Team player attitude and strong work ethic

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High level of organizational skills and attention to detail

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Good follow-through and troubleshooting skills

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Able to work collaboratively with a team and independently without supervision

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Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems

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Proficient with Microsoft Excel

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• 2 or more years of customer service/Account management experience

Huge Plus

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• Experience in the entertainment/ticketing industry
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• Ability to travel occasionally to meet clients and attend trade shows
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• Experience with Hubspot or another CRM