HR Generalist - Mexico

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role

The HR Generalist will support the HR Business Partners within our US and LATAM regions by being the first point of contact for employee relations concerns, coordinating HRBP-led programs and projects, supporting performance and engagement cycles, and providing data and reporting insights. This role strengthens HRBP capacity by ensuring consistent employee support and high-quality execution across teams.

What You'll be Doing

Employee Relations

• -
• Review information in-take from the HRBP Agent (AI agent for performance management)
• -
• Partner with leaders to ensure HRBP Agent guidance is followed, accurate, and following regional legal considerations
• -
• Escalate complex cases to the HRBP
• -
• Support follow-up actions, manager communication, and closure tracking
• -
• Maintain confidentiality and ensure timely responsiveness

HRBP Projects & Program Execution

• -
• Support performance management cycles, goal setting, and review coordination
• -
• Assist in compensation cycle preparation and data consolidation
• -
• Coordinate engagement initiatives, surveys, and action plans
• -
• Contribute to global culture-building, and HR projects & programs
• -
• Manage internal team transfers from start to finish, including documentation and handoffs

Onboarding and Offboarding Coordination (Non-ops)

• -
• Support onboarding experience alongside TA & HR Ops
• -
• Coordinate with hiring managers for role readiness, buddy assignment, and team integration
• -
• Conduct new hire check-ins and pulse-feedback collection
• -
• Conduct exit interviews for roles as needed based on role level, impact to the org on the employee leaving, etc.

Data, Reporting & Insights

• -
• Track headcount, hiring, and attrition trends using the Global Workforce Intelligence dashboard to align with location strategies
• -
• Prepare quarterly HR dashboards for business reviews, using data to highlight key patterns, tell compelling stories, and deliver actionable recommendations to HRBPs
• -
• Review employee exit data to extract trends, deliver insights, and recommend strategies to improve retention
• -
• Partner with HR Ops to ensure HRIS accuracy for org charts, reporting lines, promotions, and department codes across assigned business units

Business Exposure

• -
• Develop understanding of Business org structure, roles, leveling, and skill frameworks
• -
• Participate in workforce discussions and project meetings as required
• -
• Support HRBP with data, documentation, and insights related to teams

What We're Looking for

• -
• 3 years of experience in HR coordination or people programs
• -
• Strong communication, stakeholder management, and follow-through
• -
• High attention to detail with the ability to handle confidential information
• -
• Ability to work independently and manage multiple priorities
• -
• Interest in developing HRBP skills and learning the engineering business
• -
• Preferably someone with experience of multiple geographies
• -
• Understanding how different areas of the business operate i.e. GTM / Engineering / Corporate etc. and adapting approach to your stakeholders
• -
• Advanced Excel/Google Sheets skills and experience working with HRIS data and interest in AI development
• -
• Experience supporting remote-first teams across multiple regions