AI Engagement & Enablement Analyst — OpenAI

The AI Engagement & Enablement Analyst — OpenAI Platform manages OpenAI partner-engagement cadences, use-case business cases, and Salesforce hyperscaler deal tagging for OpenAI-influenced opportunities within the India AI Center of Excellence.

The analyst runs internal OpenAI Foundational Knowledge training and maintains EXL’s OpenAI use-case portfolio and ROI tracker, connecting partner, sales, and delivery motions.

Responsibilities

• Manage OpenAI partner-engagement cadences, ensuring commitments, reporting, and enablement activities stay on track.
• Develop and maintain use-case business cases for OpenAI-based opportunities.
• Own Salesforce hyperscaler deal tagging for OpenAI-influenced opportunities and maintain pipeline hygiene.
• Run internal OpenAI Foundational Knowledge training across the India CoE.
• Maintain EXL’s OpenAI use-case portfolio and ROI tracker, capturing outcomes and value realized.
• Coordinate with sales, delivery, and partner teams to align engagement and enablement activities.
• Feed insights from tracked use cases back into the CoE’s offerings and reusable assets.

Must-Have Skills

• 5–7 years of experience in engagement management, enablement, business analysis, or AI/technology consulting.

Engagement & Enablement

• Experience managing partner-engagement cadences, enablement programs, or training delivery.
• Experience building use-case business cases and tracking ROI/value.
• Proficiency with Salesforce (or similar CRM) for deal tagging, pipeline, and reporting.

GenAI & Communication

• Working understanding of Generative AI, LLMs, and enterprise AI use-case patterns (OpenAI platform familiarity valued).
• Excellent communication and coordination skills across partner, sales, and delivery teams.
• Strong organizational skills with attention to tracking, governance, and reporting.

Good-to-Have / Preferred

• Familiarity with OpenAI partner programs and Foundational Knowledge training.
• Domain exposure to BFSI or healthcare.
• Experience maintaining use-case portfolios and reference/ROI trackers.
• Business analysis, Agile, or program-management certification.

Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Information Systems, or a related discipline (or equivalent practical experience).