Supervisor-Scheduling Services - Home Health - Days (full time)

• Full-time (80 hours biweekly)
• 8:00am-4:30pm

General Summary

Supervises employees of the Scheduling Department while maintaining and establishing positive relations with customers, referral sources, and other departments across WellSpan and WellSpan VNA.

Duties and Responsibilities

Essential Functions

• Management of daily scheduling needs to support Administrative Secretary team.
• Ensures excellent customer service to internal and external customers.
• Provides assistance in establishment of department procedures and policies. Adheres to the policies and procedures of the organization
• Manages staff scheduling functions to ensure scheduling team responds promptly to all communications from patients and employees.
• Ensures that all referrals and evaluations are scheduled in a timely manner within the services provided by WellSpan VNA Home Care.
• Encourages scheduling team to establish positive working relationships with all.
• Ensures compliance with all State, Federal and Joint Commission regulatory requirements.
• Reports on scheduling statistics by reviewing appropriate scheduling reports.
• Precepts new staff and develops ongoing training plans.
• Contributes to performance appraisals for direct reports and participates in 360 reviews for other teammates as requested.
• Participates in continuous improvement in real-time problem-solving activities to promote continuous improvement processes and services.

Common Expectations

• Maintains confidentiality of patient and organizational information.
• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and “error proof” systems that will lead to increased safety; and participating in safety education programs and root cause analysis as required.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovations.

Qualifications

Minimum Education

• High School Diploma or GED Required
• Associates Degree Preferred
• Bachelors Degree Preferred

Work Experience

• 1 year Experience in a home health environment. Required

Licenses

• Licensed Practical Nurse Upon Hire Preferred or
• Licensed Physical Therapist Assistant Upon Hire Preferred or
• Licensed Occupational Therapist Assistant Upon Hire Preferred

Knowledge, Skills, and Abilities

• Demonstrated knowledge in clinical operations.
• Ability to exercise leadership as well as to work in a collaborative team relationship with professionals.
• Ability to accept and utilize administrative direction and consultation.
• Ability to communicate effectively both oral and written.
• Possesses good conceptual skills.
• Ability to use the problem-solving approach in assessing, analyzing, and planning.
• Ability and desire to develop professionally and to mentor others.
• Ability to use lean process improvement to implement and evaluate system changes.
• Strong computer knowledge base with emphasis in Microsoft Office.

Benefits Offered

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)