Group Manager Service Delivery

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

You might really grab our attention if you can

• Manage execution of IT project(s) to ensure adherence to budget, schedule, and scope.
• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, and staffing.
• Monitor or track project milestones and deliverables.
• Confer with project personnel to identify and resolve problems.
• Develop and manage work breakdown structure of information technology projects.
• Submit project deliverables, ensuring adherence to quality standards.
• Prepare and deliver project status reports by collecting, analyzing, and summarizing information and trends.
• Assign duties, direct, or coordinate activities of project personnel.
• Establish and execute project communication plan(s).

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Zensar does not facilitate/sponsor any work authorization for this position. All candidates must present valid authorization to commence new employment in the U.S. for Zensar.

Candidates who are currently employed by a client or vendor of Zensar may be ineligible for consideration.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice .

Key Responsibilities

1. Veeva Vault Strategy & Architecture

• Lead the design, configuration, and optimization of Veeva Vault applications including:
• PromoMats, MedComms, CRM
• QualityDocs, QMS, Training
• CTMS, eTMF, RIM
• Define scalable architecture and implementation strategies to improve deployment timelines and operational efficiency
• Drive innovation initiatives (e.g., accelerators, AI-enabled use cases) to enhance platform value

1. Corporate/Enabling Functions Domain Expertise

• Provide expertise for core Corporate platforms to support Enabling business functions, such as:
• Legal
• Finance
• Training

1. Client Engagement & Delivery Leadership

• Manage a portfolio of life sciences clients across therapeutic areas such as oncology, neuroscience, and rare diseases
• Serve as a trusted advisor to business stakeholders, translating regulatory and commercial requirements into technical solutions
• Lead cross-functional delivery teams (onshore/offshore) and ensure high-quality project execution

1. Managed Services & Operations

• Oversee managed services delivery including ticketing workflows, SLAs, and support models
• Optimize internal processes using tools such as Jira to improve service efficiency and governance
• Ensure ongoing system performance, user adoption, and continuous improvement

1. Business Development & SOW Management

• Partner with leadership to:
• Scope new opportunities
• Estimate project budgets and timelines
• Develop Statements of Work (SOWs)
• Support client expansion and account growth initiatives
• Collaborate with strategic partners (e.g., Veeva, Agiloft)

1. Compliance, Validation & GxP

• Ensure all implementations adhere to GxP validation standards
• Lead validation activities including:
• Requirements documentation
• Traceability matrices
• UAT, PQ, and system testing
• Maintain audit readiness and regulatory compliance

1. Team Leadership & Mentorship

• Lead and mentor business analysts, consultants, and technical teams
• Manage performance evaluations and career development

Foster a collaborative, high-performing delivery culture

Required Qualifications

• Bachelor’s or Master’s degree in Biomedical Sciences, Life Sciences, or related field
• 8+ years of experience in life sciences consulting, business analysis, or Veeva Vault implementation
• Deep expertise across Veeva Vault ecosystem (Commercial, Quality, and R&D modules)
• Strong understanding of GxP validation and regulatory compliance
• Proven experience leading cross-functional and global delivery teams

Preferred Qualifications

• Veeva Vault System Administrator Certification
• Experience with Agile tools (e.g., Jira) and enterprise platforms (Coupa, Agiloft, Salesforce CRM, NetSuite)
• Exposure to AI/GenAI use cases in life sciences or commercial operations
• Strong background in client relationship management and business development