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Product Support Manager

4528 Terelion LLC · Dallas, TX, United States

Technical Support / HelpdeskManager LevelExternal listingfull-time6 days ago

About The Role

JOB PURPOSE

  • Manage customer offering over its lifecycle and be active in monitoring competitor activity – where possible gather competitor performance data and submit it to the respective EQ Division Product Line.
  • Actively participate in New Product Development planning, trialing and customer validation when required (normally Gate 0 to Gate 2).

Job Description

MAIN RESPONSIBILITIES

Collect technical feedback in Sales Area (inputted into Database). Analyze the monthly warranty report and determine emerging trends

Visit key sites to gather information on warrantee issues and give feedback to relevant stakeholders.

Organize corrective action campaigns and follow up the completion in Sales Area.

Participate in new product development planning, trialing and customer validation when required. Coach, mentor, Train (incl. knowledge transfer between factory and Sales Area).

Customer technical value proposition arguments. Obtain customer satisfaction by installing, repairing, inspecting, and commissioning service, taking customer and Sandvik considerations into account.

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