QA cum Trainer

A1 to A2

• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

• To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
• Ensuring Improvement of Quality Scores of Employees
• Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
• To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest
• Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon.
• Utilize the Web based training at the center
• Coordinate for the logistics requirement forth training at the respective center.
• Responsible for the certification of the new hire trainings at the respective center
• Responsible to increase training through put for the respective batch.
• Responsible for calibrating & shadowing of Trainees on a regular basis.
• Responsible for the MIS for the aligned process
• Responsible for the training deliverables) for the aligned process only
• Any additional project that the function would carry out which would facilitate training and re skilling. This could change from quarter to quarter, like development of e-learning modules, SAP initiative etc.

Key Deliverables

• Attrition training throughput.
• Cost reduction of training.
• Improve quality scores of employees.

Education

• Any Graduate

Professional Experience

• Must have 2 years of experience (voice & accent and soft-skills)

Graduation