Operations Lead - Consumer Duty (Insurance)

This is a standout opportunity to step into a highly visible, business-critical role at the heart of how Consumer Duty is embedded, evidenced and continuously improved across our GB Retail business and other relevant GB Corporate Risk & Broking business areas. You will have the scope to shape and develop the role, influence how the business demonstrates good customer outcomes, and play a meaningful part in driving improvements across products and services, price and value, consumer understanding and consumer support.