Director of Operations

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more.As we continue to scale our wholesale, direct-to-consumer, and global distribution business, we are seeking an experienced Director of Operations to lead and optimize our end-to-end operational infrastructure.

This executive leadership role is responsible for overseeing logistics, fulfillment, inventory flow, third-party warehouse operations, customer experience, ecommerce operations, and cross-functional execution. Reporting directly to executive leadership, the Director of Operations will build scalable operational processes, lead strategic initiatives, and ensure flawless execution across product launches, wholesale fulfillment, e-commerce operations, and international supply chain management.

The ideal candidate is a strategic leader who enjoys solving complex operational challenges, building high-performing teams, and creating scalable processes that support rapid business growth.

Responsibilities

Operations Leadership & Cross-Functional Management

• Lead the company's day-to-day operational strategy across e-commerce, wholesale, warehouse, logistics, inventory, and fulfillment
• Partner closely with Executive Leadership, Production, Planning, Sales, E-commerce, Marketing, Customer Experience, and Finance to ensure operational alignment across all business functions
• Own operational execution across all sales channels, including:
• Shopify Plus
• TikTok Shop
• Wholesale
• Marketplace & Future Commerce Channels
• Lead weekly operational meetings, launch readiness meetings, and executive business reviews
• Develop project plans, timelines, dashboards, and presentations to communicate operational performance and strategic initiatives
• Create contingency plans to mitigate operational risks, supply chain disruptions, and inventory challenges

Logistics & Supply Chain Management

• Oversee domestic and international logistics from manufacturing partners through final warehouse delivery
• Manage relationships with freight forwarders, customs brokers, parcel carriers, and transportation providers
• Coordinate inbound ocean and air shipments while monitoring delivery timelines and transportation costs
• Track freight expenses, landed costs, duties, and shipping performance by purchase order
• Ensure all import documentation, commercial invoices, packing lists, and customs documentation are accurate and compliant
• Collaborate closely with Production and Planning teams to ensure inventory arrives on schedule for launches and customer commitments

Warehouse & Fulfillment Operations

• Lead relationships with internal warehouse teams and third-party logistics (3PL) providers
• Ensure accurate receiving, inventory management, order fulfillment, and shipping performance
• Monitor warehouse productivity, order accuracy, shipping SLAs, and operational KPIs
• Review warehouse capacity planning to support business growth and seasonal demand
• Oversee warehouse supply management, packaging materials, and operational readiness
• Review fulfillment performance and implement continuous process improvements

E-Commerce & Omni-channel Operations

• Partner closely with the E-commerce team to ensure operational excellence across all digital channels
• Support product launches, promotional campaigns, inventory synchronization, and order fulfillment
• Oversee operational execution for:
• Shopify Plus
• TikTok Shop
• Wholesale accounts
• Pop-up events
• Retail partnerships
• Ensure inventory accuracy across all sales channels
• Coordinate launch readiness with Marketing, Creative, Customer Service, and Warehouse Operations

Customer Experience & Reverse Logistics

• Partner with Customer Service leadership to improve the post-purchase customer experience
• Monitor fulfillment-related customer issues and implement operational improvements
• Oversee returns management, reverse logistics, and returns platform performance
• Analyze customer feedback to identify recurring operational issues and improve service levels
• Develop scalable processes that improve delivery accuracy, speed, and customer satisfaction

Inventory & Operational Planning

• Partner with Planning, Production, and Finance to forecast inventory needs and operational capacity
• Monitor inventory flow from factories through warehouse receipt and customer fulfillment
• Identify inventory risks and recommend operational solutions to support business objectives
• Improve inventory visibility and reporting across departments

Vendor & Partner Management

• Serve as the primary operational contact for logistics providers, warehouse partners, freight companies, and key vendors
• Manage vendor performance through service level agreements (SLAs), KPIs, and ongoing business reviews
• Negotiate operational services where appropriate while maintaining high service standards
• Review and approve operational invoices related to warehousing, freight, logistics, and fulfillment

Process Improvement & Operational Excellence

• Evaluate operational workflows and identify opportunities to improve efficiency, scalability, and profitability
• Develop and maintain Standard Operating Procedures (SOPs) across warehouse operations, logistics, inventory management, fulfillment, and customer operations
• Lead cross-functional process improvement initiatives using data and operational metrics
• Introduce automation, technology, and AI-powered operational tools where appropriate to improve business performance

Compliance & Risk Management

• Ensure compliance with operational policies, transportation regulations, customs requirements, and company standards
• Support annual operational audits in partnership with Finance and Human Resources
• Oversee operational insurance requirements and Certificates of Insurance (COIs) for vendors and partners
• Identify operational risks and implement preventative solutions to minimize disruption

Leadership & Team Development

• Build, mentor, and develop high-performing operations, warehouse, and logistics teams
• Establish clear performance expectations, KPIs, and professional development plans
• Foster a collaborative, accountable, and solutions-oriented culture across departments
• Partner with Human Resources on recruiting, onboarding, organizational planning, and succession development

Qualifications

• Bachelor's degree in Supply Chain Management, Operations, Business Administration, Logistics, or a related field
• 8+ years of progressive leadership experience in operations, supply chain, logistics, fulfillment, or warehouse management
• Experience within fashion, apparel, accessories, consumer products, or omni-channel retail preferred
• Strong understanding of:
• Direct-to-Consumer (DTC) operations
• Wholesale distribution
• Shopify Plus
• Warehouse operations
• Inventory management
• International freight and logistics
• Third-party logistics (3PL)
• Proven experience managing cross-functional teams and external operational partners
• Strong analytical skills with experience using operational dashboards, KPIs, and reporting tools
• Excellent project management and organizational skills
• Experience developing SOPs and implementing scalable operational processes
• Strong communication, leadership, and problem-solving abilities
• Comfortable working in a fast-paced, entrepreneurial, high-growth environment