Customer Order Management Representative - Level II - OFFC

The Customer Order Management Representative - Level II serves as the primary point of contact for assigned customer accounts, managing the complete order lifecycle from order entry through fulfillment. This role ensures accurate, timely, and efficient order processing while delivering an exceptional customer experience through proactive communication, issue resolution, and cross-functional collaboration. The representative partners with customers, manufacturing plants, distribution centers, logistics providers, and internal stakeholders to meet delivery commitments, maintain compliance, and drive customer satisfaction.