IT Support and Data Technician

• Why Revenue Enterprises?
• At Revenue Enterprises, IT isn't just a support function — it's an important part of keeping our operations running and delivering exceptional service to our clients.

In this role, you'll have the opportunity to

• Work with business-critical systems and data
• Develop your skills across IT support, EDI, data processing, and troubleshooting
• Work directly with clients, managers, and internal IT professionals
• Solve real-world technical and operational problems
• Make a direct impact on the reliability and efficiency of our operations

What Makes You Successful?

The ideal candidate is someone who

• Thinks like a problem solver and doesn't stop at the first answer
• Has a sharp eye for identifying data errors and inconsistencies
• Can troubleshoot technical issues while maintaining excellent customer service
• Is comfortable working in a fast-paced environment
• Takes ownership of issues from identification through resolution
• Communicates clearly with both technical and non-technical audiences
• Can prioritize multiple tickets, projects, and requests
• Is dependable and responsive when critical system issues arise
• Enjoys learning new technology and business systems

What You'll Do

As an IT Support Technician, you'll help ensure our systems, data, and EDI processes operate accurately and efficiently.

Your responsibilities will include

• Learn and effectively support our Columbia Ultimate collections system
• Load, extract, validate, and troubleshoot data within business operating systems
• Support accurate and timely EDI file transfers and reporting
• Investigate and resolve file-load issues quickly and effectively
• Monitor data loads, payments posted, errors, reconciliations, and other system activity
• Use reports and quality-control processes to validate data and identify issues
• Meet established Service Level Agreement (SLA) requirements for EDI files and reporting
• Provide Service Desk support for IT issues, including PC and Microsoft application support
• Assist managers and employees with technical and systems-related requests
• Coordinate with clients and IT to test and support connectivity to Revenue Enterprises systems
• Work closely with the EDI Manager and other IT team members on quality assurance and process support
• Maintain frequent and professional communication with internal and external customers
• Research data issues and isolate the information needed to identify and resolve problems
• Document and communicate issues, resolutions, and system activity accurately
• Participate in special projects and respond to system issues outside normal business hours when needed