Quality Manager - Waldorf Astoria Cairo Heliopolis

A Quality Manager ensures that hotel standards are maintained and met at all times, while analyzing review platforms to identify priorities for improvement and to enhance the positioning of the hotel in terms of quality. The Quality Manager will be also monitoring, in coordination with departmental leaders, the correct application of luxury standards and procedures and will manage the recurring opportunities and design programs that allow continuous improvement, anticipating the results of guest satisfaction by meeting consistent luxury standards.