Hotel Manager

Job Location

Avani Gaborone Resort & Casino

 At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

HOTEL MANAGER

Avani Gaborone Resort & Casino | Botswana

Lead. Deliver. Inspire.

Avani Gaborone Resort & Casino is seeking an exceptional Hotel Manager to join our leadership team and play a pivotal role in driving operational excellence, commercial performance, and outstanding guest experiences.

This opportunity is ideal for a highly motivated, commercially astute, and hands-on hospitality professional who thrives in a dynamic environment and is passionate about leading people, delivering results, and creating memorable guest experiences.

As part of Minor Hotels , Avani is a globally recognized lifestyle hospitality brand built around energy, creativity, innovation, and genuine human connection. We create vibrant experiences for our guests while providing our team members with opportunities to grow, develop, and succeed.

The Opportunity

As Hotel Manager, you will be responsible for the day-to-day leadership and operational management of the hotel, ensuring the highest standards of guest service, financial performance, operational efficiency, and team engagement.

Working closely with the General Manager and departmental leaders, you will drive business performance, enhance guest satisfaction, develop talent, and ensure the property consistently delivers on its commercial and operational objectives.

This role requires a leader who can balance strategic thinking with operational execution, remaining highly visible within the operation while maintaining a strong focus on profitability, service excellence, and employee development.

What You Will Lead

Operational Excellence : You will

• Lead and oversee the daily operations of all hotel departments.
• Ensure exceptional service delivery and guest experiences across all touchpoints.
• Drive operational efficiency, productivity, and quality standards throughout the hotel.
• Maintain Avani brand standards and ensure consistent execution across all departments.
• Oversee the effective management of hotel assets, facilities, and infrastructure.
• Champion continuous improvement initiatives that enhance operational performance and customer satisfaction.
• Ensure departments are appropriately resourced to meet current and future business demands.

Commercial & Financial Performance

You will

• Support the achievement of revenue, GOP, profitability, and overall business performance targets.
• Lead the execution of strategic initiatives that drive revenue growth and market competitiveness.
• Monitor departmental budgets, expenses, and productivity levels to ensure effective cost management.
• Identify opportunities to maximise revenues across Rooms, Food & Beverage, Meetings & Events, and ancillary services.
• Analyse business trends, operational data, and financial reports to improve performance.
• Collaborate closely with Revenue Management, Sales, Marketing, and Operations teams to optimise results.

Guest Experience & Brand Leadership

You will

• Champion a guest-centric culture focused on exceeding expectations.
• Drive guest satisfaction, loyalty, and brand reputation.
• Monitor guest feedback and implement service recovery and improvement initiatives.
• Ensure the consistent delivery of Avani brand standards and service excellence.
• Build and maintain strong relationships with guests, clients, and key stakeholders.
• Serve as a visible and approachable leader within the hotel operation.

People & Culture Leadership

You will

• Inspire, coach, and develop Department Heads and their teams.
• Build a culture of accountability, collaboration, innovation, and service excellence.
• Drive employee engagement and foster a positive workplace culture.
• Lead talent development, succession planning, and performance management initiatives.
• Promote learning and development opportunities to build future leaders.
• Ensure compliance with company policies, employment legislation, and best practice people management principles.

Compliance, Risk & Governance

You will

• Ensure compliance with all health, safety, security, environmental, and regulatory requirements.
• Maintain adherence to Avani and Minor Hotels operating standards.
• Support risk management initiatives and internal control processes.
• Ensure audit requirements are effectively managed and addressed.
• Drive a culture of compliance and operational discipline throughout the organization.

• Who Are We Looking For?
• We are looking for more than a hotel operations expert.
• We are looking for a leader who understands that exceptional hospitality is driven by strong commercial performance, engaged employees, and outstanding guest experiences.
• The successful candidate will have a proven ability to lead complex hotel operations while driving profitability, service excellence, and team performance.

Candidate Profile

Essential Requirements

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, Tourism Management, or a related field.
• Minimum of 8 years' management experience within the hospitality industry.
• At least 5 years in a senior leadership position within a hotel, resort, or integrated hospitality environment.
• Proven experience managing multi-department hotel operations.
• Strong knowledge of hotel financial management, budgeting, forecasting, and revenue optimization.
• Demonstrated success in improving operational performance and guest satisfaction.
• Experience leading, coaching, and developing large and diverse teams.

Preferred Requirements

• Postgraduate qualification, MBA, or Master's Degree.
• Experience within an internationally branded hotel environment.
• Experience working within resort, leisure, or gaming operations.
• Regional or multi-property leadership exposure.

Your Leadership Style

You are

• Operationally Focused: You understand that exceptional guest experiences are delivered through consistent execution and attention to detail.
• Commercially Astute: You can interpret business performance data and translate insights into measurable results.
• People-Centered: You inspire others, build strong teams, and create an environment where people can thrive.
• Strategically Minded: You understand both immediate operational priorities and long-term business objectives.
• Guest Focused: You are passionate about creating memorable experiences that drive loyalty and repeat business.
• Collaborative: You work effectively across departments and build strong stakeholder relationships.
• Resilient and Adaptable: You perform effectively in a fast-paced environment while maintaining focus on results and service excellence.
• Why Avani?
• This is an exciting opportunity to join a leading global hospitality group and play a key leadership role in one of Botswana's premier hospitality destinations.

You will have the opportunity to

• Lead a diverse and dynamic hotel operation.
• Influence business performance and operational success.
• Develop and mentor future hospitality leaders.
• Drive innovation and continuous improvement.
• Create exceptional guest experiences.
• Contribute to the long-term growth and success of the property.

• Ready to Take the Next Step?
• If you are a passionate hospitality leader with a proven track record of operational excellence, business performance, and people leadership, we invite you to apply.
• Please submit your comprehensive CV and supporting documentation before the advertised closing date
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!