Food & Beverage Attendant - IRD

Job Location

Avani Windhoek Hotel & Casino

 At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

Job Description Summary

The Waitron is responsible for delivering exceptional food and beverage service to guests while creating a welcoming and enjoyable dining experience. The role ensures guests are served professionally, efficiently, and in accordance with AVANI service standards. The Waitron works closely with the kitchen, bar, and fellow team members to maintain smooth operations and achieve high levels of guest satisfaction.

• Provide friendly, professional, and efficient service to all guests.
• Receive and process in-room dining orders accurately and efficiently.
• Ensure all food and beverage orders are delivered to guest rooms promptly and according to company standards.
• Set up, present, and clear in-room dining trays and trolleys in a professional manner.
• Promote menu items, beverages, and daily specials to enhance the guest experience and increase sales.
• Respond to guest requests, enquiries, and complaints promptly and professionally.
• Maintain thorough knowledge of menu items, promotions, and hotel facilities.
• Ensure in-room dining stations, equipment, trays, and trolleys are clean, stocked, and well-presented at all times.
• Collect and clear used trays and trolleys from guest rooms in a timely manner.
• Process guest charges accurately and follow company procedures.
• Work closely with the Kitchen, Front Office, and other departments to ensure smooth operations.
• Adhere to all health, safety, hygiene, and food safety standards.
• Maintain company grooming and appearance standards.
• Participate in training and development initiatives to improve skills and service standards.
• Carry out any other reasonable duties assigned by Management.

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