Heavy Maintenance Manager

Heavy Maintenance Manager

Post Information

Section: Heavy Maintenance

Post Number

• Location: Predominantly Crewe, with some support to other ATC sites
• Working Hours: 37.5 hours per week

Responsible to: HM Delivery Manager

Contract Type: Permanent

Job Description

Job Role: The post holder is accountable for the successful mobilization, deployment and commercial delivery of specified heavy maintenance projects (including classified repair, overhaul and refurbishment projects).delegated to them at predominantly at Crewe depot. There will be a requirement to support new and existing projects at other ATC sites

1. Key Duties:

Develop effective internal and external working relationships that deliver all key elements of Heavy Maintenance contracts

Ensure all work undertaken is in line with customer, technical and legislative standards and specifications

Ensure all work undertaken is done so in a timely manner and a high standard, in line with customer expectations

Establish safe systems of work in accordance with relevant customer, business or legislative standards

Recruitment and development of appropriately skilled teams to deliver specific work packages

Recruitment and development of Project Managers, Engineers and Planners to support projects

Provision of regular management information and Key Performance Indicators that report of key project deliverables

Undertake and complete annual Performance Development Reviews with direct reports, in a timely manner

Support the bid team as required with input to support potential new work opportunities and contracts

Lead the mobilization for new projects, including development of deliverables such as resource plans, work breakdown structures, tooling requirements, risk register, Bill of Material(s), Specification Review – all in accordance with company Heavy Maintenance Mobilization procedure

Deliver and maintain excellent standards of housekeeping

Manage customer interfaces including the leading of Contract Review Meetings

Drive continuous improvement initiatives, including the development of LEAN techniques and processes

Develop internal systems, processes, procedures and reporting mechanisms providing clear control

Deliver pro-active customer management identifying and developing possible opportunities on maximizing revenues and cost savings

Maintain compliance with all company policies and procedures

Understand and recognize new stakeholder opportunities and maintain existing stakeholder relationships

Provide exemplary customer service

Person Specification

Qualification and Requirements

• BTEC certificate in Engineering
• City and Guilds certificate in Engineering
• Professional membership of IMechE or IET
• Formal project management methodology
• People Management training
• A full and valid driving licence is essential

Experience and Knowledge

• Previous experience, involvement and understanding of rail vehicle heavy maintenance activities
• Previous project management experience
• Understanding of applicable health, safety and environmental standards and requirements
• Previous experience of production efficiency tools and techniques
• Understand ROSCO/TOC/FOC relationships
• Good working knowledge of all company management accreditations ISO 9001, ISO 14001 and OHSAS 18001

Leadership Behaviors

• You give our people accountability and bring the best out of them
• You look beyond our own business for inspiration to share and integrate best practices
• You consult with others and build impactful networks
• You grow our people and their capabilities and find and develop Arriva’s next generation of talent
• You help people to see the link between what they do and customer satisfaction
• You inspire and motivate people to deliver great service
• You stay connected with our customers and stakeholders anticipating their needs and using their feedback to improve the customer experience
• You are future focussed shaping our business to be preferred by our customers
• You set challenging but realistic goals, and plan and monitor delivery of business results
• You are brave in challenging the status quo and remove barriers to success
• You ask questions and understand different perspectives in order to assess risk and make informed decisions
• You take personal responsibility for making Arriva’s business a success
• You innovate and take opportunities to improve and grow the business to deliver Arriva’s vision and strategy
• You take responsibility for making change happen to shape our future
• You understand the external influences on our business, the impact they can have and the opportunities available
• You use data to gain insights into our business and make informed decisions

Key Skills

• Ability to effectively communicate with internal and external stakeholders and display customer management skills
• Ability to lead team of people and interface with Executive/Directors level
• Excellent people management skills
• Excellent IT skills with a working knowledge of Microsoft Office Suite and SAP
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
• Have an excellent attention to detail and organizational skills
• Prepared to work within various geographical areas

Training

• Fire safety
• Fire marshall
• Basic first aid
• Defibrillator training

Ergonomics

COSHH Awareness

Safety in the workplace

PTS

• Depot safety
• Accident / incident reporting
• Electricity awareness
• Working at heights
• PPE awareness and usage

Personal Qualities

• Excellent verbal and written communication skills, with strong analytical techniques
• Ability to influence people effectively in other departments and organizations
• Ability to establish and maintain good working relationships across the business hierarchy and all external stakeholders
• Ability to work under pressure and meet deadlines whilst maintaining a positive attitude
• Self-confident, decisive and resilient
• Professional in outlook and attitude
• Be adaptive to change
• Self-motivated and pro-active
• To be helpful, innovative, informative to all staff, clients and stakeholders

Motivation and Expectations

• Act as a Role Model in establishing Arriva TrainCare vision and values
• Represent Arriva TrainCare in Arriva Group activities, and appropriate rail and transport industry events
• Undertake any other relevant training deemed necessary to enhance performance
• Take responsibility for own continuous professional development and have a desire for personal progression and improvement

SAFETY ROLE PROFILE

Safety Critical Post

Personal Track Safety Required

Key Safety and Environmental Responsibilities

• To take responsible care for the health and safety of yourself and others who may be affected by your acts or omissions at work.
• To co-operate with your employer and others in meeting statutory requirements.
• Not to interfere or misuse anything provided to protect your health, safety or welfare.
• To comply, with the relevant parts of the arrangements for health and safety.
• To support both the ATC Safety and Environmental Policies and encourage initiatives that will improve the Safety and environment standards of all relevant ATC Depots.

Safety Training, Competencies and Safety Publications

• Alcohol and Drugs Policy
• Diversity Training
• Risk Assessment
• Safety Critical Work Assessment.
• Refer to Training section of job description for further information

Key Working Parameters

Category

Parameters for Role

• Out of hours attendance/exceptional duty/ travelling required
• Expected to travel to all relevant ATC Depot sites and Customers premises and stay overnight – if necessary
• On-Call responsibility
• Part of ATC’s On Call Managers rota.