TSA Ticket Checker

The Carry-On Compliance Agent is responsible for enforcing the airline’s 1+1 carry-on baggage policy and identifying oversized luggage at designated checkpoint areas. This role ensures passengers comply with carry-on regulations before entering the boarding area, while maintaining excellent customer service and operational efficiency.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1

• Enforce the airline’s 1+1 carry-on baggage policy consistently and professionally.
• Identify oversized or excess carry-on items.
• Direct non-compliant passengers to the JetBlue ticket counter for baggage resolution.
• Monitor and manage the designated compliance area to maintain orderly passenger flow.
• Provide clear instructions and courteous assistance to passengers regarding baggage policies.
• Communicate effectively with airline personnel and airport staff regarding operational concerns.
• Maintain professionalism in a fast-paced airport environment.
• Report issues, incidents, or customer concerns to supervisors as needed.

• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Ability to remain calm and professional during high-volume passenger interactions.
• Prior airport, airline, security, or customer service experience preferred.
• Ability to stand for extended periods and work in a busy airport environment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

Work Environment:

• Airport terminal environment.
• High passenger traffic and continuous public interaction.
• Standing and walking for extended periods may be required.