宿泊部テレフォンゲストサービス／Instant Service Center （Telephone Guest Service）

The Instant Service Centre (ISC) is responsible for dealing with guest requirements in a courteous, charming and professional guest-orientated manner to both internal and external guests. Under the general guidance and direction of the ISC Manager and within the limits of IHG and its policies and procedures – the agent’s tasks are to provide a prompt and satisfactory resolution of any inquiry, request, problem or complaint from internal and external guests of the hotel.

To be the main communication point of the hotel by providing and coordinating a rapid response to all guest requests, inquiries and needs, as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs by ensuring complete guest satisfaction. The department belongs to the Rooms division and you have opportunity to learn a lot about hotel operation.