Studio Lead - Boerum Hill

Role Description

JETSET Pilates Boerum Hill in Brooklyn is seeking numerous Studio Leads! The Studio Lead is a dynamic team member that provides exceptional service to clients, assists instructors, and creates a friendly and welcoming environment in studio. The position is responsible for assisting with opening duties, re-filling studio supplies and inventory, responding to client emails and phone calls, checking-in and checking-out clients, processing sales and retail transactions, maintaining an organized studio, staying up-to-date on all policies and prices, engaging with clients, and closing duties. The Studio Lead is a part-time to full-time position with shifts available in the morning, afternoons, evenings, and weekends.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time
• Provide the highest level of customer service to all clients and visitors upon arrival
• Greet and check-in clients professionally upon arrival
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately
• Utilize Axle and Mindbody for lead generation, sales, and scheduling
• Sell memberships and class packages in-person, online, and over the phone
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
• Create content for digital marketing
• Assist in opening and closing duties
• Address client questions, concerns, and feedback promptly and professionally
• Maintain a clean and safe studio
• Process retail sales and restock inventory as needed

Qualifications

• Experience working in client-service roles such as concierge, receptionist, restaurants, retail, and hospitality
• Experience working in team environments
• Experience with white glove service or luxury fields
• Highly proficient with computers, tablets, and applications
• Excellent verbal and written communication skills
• Demonstrated ability to multi-task
• Self-Motivated