Account Management Engineer - Subaru

• Provide the customer with an excellent service experience and advice on the work to be done on their vehicle and
• make sure that the repair conditions are fulfilled, confirming that the work requested has been done in accordance
• to Brand’s quality standards. Increase organizational revenue through achievement of monthly Job order execution rate.

Key Responsibilities

• Fulfil the organizations and the brand’s quality standards.
• Convey interest in attending to the customer, transmitting a professional and quality image for the service at all times.
• Appraise the work performed and the materials used to generate the invoice in accordance with monthly set target of

job orders revenue achievement.

• Verify data from the customers and SAP about vehicles’ maintenance plans when arranging the appointment and/or

during active reception.

• Listen actively to the customer when arranging the appointment and ask the necessary questions in order to assign the correct type of vehicle intervention.
• Analyze repair logs when preparing appointments in order to generate the Job orders properly.
• Offer and carry out active reception or a visual inspection of customers' vehicles, detecting needs and promoting brand

and organization campaigns.

• Ensure maintenance and repair in accordance with customer needs, performing a diagnosis and preparing a precise

• repair order, in accordance with the brand’s organizational and technical specifications, making sure that the legal
• requirements are fulfilled.

• Provide the customer with monitoring throughout the repair process and ensure fulfillment of delivery terms and billing.
• Monitor the proper and complete provision of the services as agreed with the customer in order to guarantee the scope, prices and terms/deadlines agreed to on the Job Order and ensure adherence to the standard set timeline.
• Upon delivery of the vehicle, personally explain to the customer the work performed and billed.
• Carry out active follow-up with the customer to ascertain and record their degree of satisfaction with the work performed, offer additional services and provide information and recommendations about future interventions.
• Report claims and complaints received to the Reception Manager and also propose corrective measures and help to

manage them.

• Keep the customer database up to date and use it to develop sales work and promote customer loyalty-building tools.
• Prospect and capture of potential customers to guarantee brand loyalty.
• Register cases of Come-back vehicles and report them to the Reception Manager.
• Ensure conservation, order and cleanliness of the workstation.
• Perform their work in compliance with the current Health & Safety and Environment regulations.
• Bachelor degree of Mechanical Engineering, or any equivalent degree.
• Valid driver’s license holder.
• 1-3 years of experience in the same field.
• Strong understanding of automotive technology and the automotive industry.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, negotiation and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
• Knowledge of principles and processes for providing customer and personal services. These include customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Solid knowledge of proper safety precautions in the service area.
• Fluent in English verbal and written.
• Fluent in Arabic verbal and written.