Front Office Supervisor / Co-Caretaker

Oaks Casuarina Santai Resort has recently been recognised with a prestigious industry award, and we’re looking for a passionate and driven  Front Office Supervisor / Co-Caretaker  to join our amazing team on a  Full-Time  basis.

This is your chance to work in an award-winning resort environment while enjoying the rare perk of  free on-site accommodation  including Wi-Fi and electricity with just a short stroll from local cafes and stunning beaches.

Why you’ll love this role

• Live on-site and embrace the coastal lifestyle
• Free accommodation, utilities, and Wi-Fi provided
• Enjoy our resort facilities in your downtime from tranquil lounge areas to refreshing pools
• Be part of a team that’s just been recognised for excellence in hospitality

About the role

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Hourly Rates (excluding superannuation)

• Monday - Friday: $31.30 per hour
• Saturday: $39.13 per hour
• Sunday: $46.95 per hour

To be successful in this role you will have

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development  programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands .
• Retail Rewards: Cashback and discounts  at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits .
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.