Collections Specialist with Spanish

Client : Automotive

Objective of the Role

The job holder independently manages assigned customers under commercial considerations with the aim of minimizing risks and losses, while complying with all internal and external regulations.

Main Responsibilities

• Responsibility for the retail problem loan customer segment from the notice of termination or reminder stage in the case of customers with significant arrears
• Negotiation and follow-up of repayment agreements, as well as presenting possible solutions to bridge temporary payment difficulties (e.g., payment arrangements, restructuring, collateralization)
• Review and implementation of risk-reducing measures within the granted authority
• Termination of contracts and repossession of vehicles, as well as realization of collateral, up to handing over the case to external lawyers or debt collection agencies, while ensuring the objectives of cost minimization and risk reduction
• Management and processing of insolvency proceedings

Education / Professional Experience / Competencies

• Strong foreign language skills: Spanish and English ( min B2 )
• Professional experience in the automotive and collections sector (1y) or Professional experience in the collections and accounting sector (1y)
• Strong knowledge of leasing and financing
• Basic knowledge of corporate and insolvency law
• Experience in receivables management
• Commercial (banking) vocational training; additional qualifications desirable
• Strong communication skills, flexibility, negotiation skills, and assertiveness
• Team player with a reliable and independent working style
• Ability to make decision based on context and risk analysis
• Fast learner