Front Desk Receptionist (Bilingual Spanish) Albany, NY

Responsibilities

• Greet clients entering the clinic while managing the check-in/check-out process with the highest level of professionalism
• Manage all client foot traffic and direct inquiries to the appropriate staff
• Notify onsite clinicians when their assigned patient has arrived for their appointment
• Ensure the reception area is tidy and presentable, stocked with all necessary stationery and material (e.g. pens, forms, and brochures)
• Handle essential administrative tasks, including filing, making copies, and data entry
• Manage incoming and outgoing mail correspondence, incoming faxes, shipments, and additional recordkeeping tasks
• Respond to all client inquiries in a polite and timely manner
• Schedule follow-up client appointments and maintain the clinic’s internal calendar
• Schedule Intake appointments in EHR system
• Follow up with clients after intake appointments to ensure an initial appointment is made with the assigned Clinician
• Manage outreach needs for a caseload of 100 incoming and current clients
• Tracks and monitors client progress by overseeing weekly follow-up until transition is successfully made to clinicians
• Interact with clinical and administrative staff onsite to assist with any clerical duties or requests
• Perform other duties as assigned by the supervisor

Qualifications

• High school diploma or equivalent
• Bilingual in Spanish Required
• Experience in a healthcare setting preferred
• Previous experience using computerized appointment scheduling systems and/or electronic Medical Record systems
• Strong communication and interpersonal skills
• Detail-oriented and outcome-driven
• Able to discreetly handle sensitive and confidential information
• Accountability and integrity
• Meticulous attention to detail while multitasking
• Excellent organizational and prioritizing skills
• Demonstrates emotional intelligence in personal interactions
• Exceptional communication skills - written and verbal
• Strong computer skills and proficiency with Word, Excel, G-Suite, and other software/applications