Front Desk Agent

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), w e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• 401K opportunities
• Travel discounts
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

S ite Specific Perks

• On Site Free Parking
• $50 Work Shoes Subsidy 2x per year
• F&B Discount
• Quarterly Associate Celebration Luncheon
• Quarterly Family Fun Night
• Safety Bingo Awards
• 20% Uniform Laundering Discount available

As a Guest Services Agent , a typical day will include

• Checks Owners/guests into their villas for their stay, and reviews property amenities, ser vices, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. )
• Follow s up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.
• A nswer s telephone calls and routes calls to the proper department as applicable .
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

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• Our Company offers healthcare benefits to eligible associates.
• Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.