Front Desk Donor Relations Specialist

Vitalant is seeking a Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.

Your impact as a Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

• Salary : $23.00 to $24.40 / hourly
• Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Schedule

Monday & Wednesday 11:00 am – 7:00pm

Tuesday & Thursday OFF

• Friday & Saturday 7:00am – 3:00pm
• Sunday 7:30am – 4:00pm
• Our comprehensive total rewards support you, your family, and your future with

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Donor Relations Specialist, you'll get to

• Assist donor services staff by addressing donor questions and monitoring donor wait times.
• Retain current donors by scheduling their next donation appointment.
• Educate donors on additional collection techniques to optimize donation opportunities.
• Administer customer service and marketing survey to donors.
• Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.
• High School Diploma or GED required
• One year of customer service experience required

Skills and Abilities

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must be able to understand, follow, and give precise written and verbal instructions, and perform all activities safely
• Ability to work in a team environment and participate as an active team member.
• Must have proficient computer skills.
• Must have good customer service and interpersonal skills.
• Able to organize, prioritize, and execute a variable workload and multiple priorities.
• Effective oral and written communication skills.

Requirements

• High school graduate or GED required.
• One year experience in related field required.

Location

1325 Gateway Boulevard
Suite C1
Fairfield, CA 94533


Job Category

Sales / Community Outreach

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.