Food & Beverage Assistant

Job Title: Food & Beverage Assistant

Reports to: Alamo Restaurant Manager

At the Riverside Park Hotel, we are proud of the exceptional experiences we create for our guests every day. Our team lives by four core values: Care, Doing the Right Thing, Always Getting Better, and Energy & Drive. As a Food & Beverage Assistant, you will play a vital role in delivering warm, thoughtful service with passion and professionalism.

Key Responsibilities

Guest Service

• Welcome all guests with warmth, care, and a can-do attitude.
• Take and process orders efficiently, always aiming to do the right thing for our guests by understanding their needs.
• Offer knowledgeable recommendations and provide friendly, attentive service throughout the meal.
• Ensure tables are beautifully set and prepared to hotel standards.
• Keep dining areas clean and well-organised, creating a relaxed and comfortable environment.
• Proactively manage table turnover while maintaining a respectful pace for guests.

Food Service

• Deliver food promptly and professionally, ensuring accuracy and presentation meet expectations.
• Work collaboratively with the kitchen team to ensure timely, seamless service.

Upkeep and Cleanliness

• Maintain a clean and organised workspace, showing care and respect for your environment and team.
• Follow hygiene and safety procedures meticulously to support guest and team health.

Guest Interaction

• Be attentive and responsive to guests’ needs, using initiative to enhance their experience.
• Handle inquiries or concerns with professionalism, empathy, and a commitment to always getting better.

Cash Handling

• Process transactions accurately and responsibly, ensuring financial integrity.
• Follow cash handling procedures and always maintain attention to detail.

Compliance and Safety

• Uphold food safety and health regulations to the highest standards.
• Lead by example in following hotel policies and demonstrating our values.