Helpdesk Support

1. Imaging / re-imaging laptops & desktops
2. Troubleshooting technical laptop and desktop issues (Windows & applications)
3. Decommissioning end-of-lease desktops & laptops
4. Diagnosing laptop & desktop hardware issues
5. Mapping network drives / printers
6. Coordinating laptop & desktop repairs with hardware suppliers
7. Assisting with application testing
8. Vendor escorts (occasional)
9. Some relocation of desk phones / workstations
10. Some remote support (via remote access software)

Background

1. 3-5 years technical support experience
2. Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)

Hard Skills

1. Strong Windows 7 troubleshooting & diagnostics
2. Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
3. Hardware troubleshooting & diagnostics (laptops, desktops)
4. Basic networking (drive / printer mappings, network connection diagnostics)
5. Active Directory / PC security
6. Internet Explorer & Chrome troubleshooting
7. BlackBerry / mobile phone / CISCO handset support experience is a bonus

Soft Skills

1. Good communicator (written and verbal)
2. Takes responsibility & accountability
3. Teachable
4. Solutions-focused
5. Team player – able to contribute new ideas
6. Flexible in terms of workload and daily tasks

All your information will be kept confidential according to EEO guidelines.