Lead Consultant – Service Delivery

About Kurtosys

Data/content publication platform for asset & wealth managers. Founded 2002, ISO-27001 certified, 4 global offices.

The role

Own delivery execution for support & managed services (reporting + digital), leading a team growing into 24/5 across APAC/EMEA/US.

Suits a senior technical support specialist, systems/integration engineer, solutions engineer/implementation consultant, or software engineer, comfortable operating tactically now, with ambition to grow into strategic leadership role over time.

What you'll do

• Own support delivery end-to-end; keep the service desk within SLA,
• Personally diagnose and resolve escalated technical issues,
• Triage and escalate cases, gathering client requirements,
• Build triage/escalation/trend-analysis practices, incl. AI-assisted tooling,
• Be the senior escalation point for at-risk clients and aging work,
• Drive managed-services optimisation (process, tooling, solution design),
• Partner with product/engineering on self-service opportunities,
• Report efficiency gains to leadership,
• Coach and develop the team; grow into leadership-group involvement over time.

What you need

• 7–10 yrs in technical support, systems/integration engineering, solutions engineering, or software engineering (SaaS/technical environment),
• Proven end-to-end ownership of technical delivery,
• Hands-on: SQL, JSON/XML/CSV, APIs, integrations,
• Coaching aptitude and interest in growing into people leadership,
• Strong communicator, detail-oriented, proactive escalator,
• Improvement-minded.

Nice-to-have

• Multi-region SaaS support (24/5),
• Asset/wealth management background,
• AI/automation in support.

• If you're the person who gets pulled in when things get hard and loves being the one to solve it, we want to hear from you.
• Apply now and let's build something great together!