Administrator: Credit Control

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To provide administrative credit control services according to standard operating procedures

Job Description

Key Responsibilities

• Management of debtor accounts and ageing analysis
• Produce monthly debtors reports
• Maintain accurate credit records and documentation
• Liaise with Internal Stakeholders, underwriters, finance teams, and clients
• Ensure compliance with FAIS, FICA, and company policies where applicable
• Assist with month-end financial processes and audits

Technical Skills

• Strong knowledge of accounts receivable and credit control principles
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, reporting)
• Experience with accounting and insurance systems
• Financial reconciliation skills
• Ability to analyse debtor trends and identify risks

Competencies

• Excellent communication and negotiation skills
• Strong attention to detail
• Problem-solving ability
• Customer service orientation
• Time management and ability to meet deadlines
• Numerical and analytical skills
• Ability to work independently and as part of a team

Experience

• 3 to 5 years' experience in credit control, debt collection, or accounts receivable
• Experience within the insurance industry, particularly short-term insurance, preferred
• Experience working with insurance administration and financial systems