Credit/Collections Analyst

Responsibilities

• Manage a collection portfolio by monitoring and collecting open invoices on customer accounts in MEXICO
• Interact with customers via email and phone call
• Maintain transparent, accurate and standard collections notes
• Identify collection issues and open dispute case/escalate if needed
• Frequently review sales orders on hold
• Maintain documentation as per internal controls & SOX /audit requirements
• Support the organization with timely month-end closing
• Participate in scheduled Collection update calls

Requirements

• 1-4 years relevant experience , preferably working with MEXICO customers in Collections
• Economics/Finance related Secondary Studies or Bachelor's Degree is an advantage
• Excellent verbal and written communication skills in English and any other language (as per required in role)
• Ability to build effective relationships with customers
• Beginner user of MS Office (Excel, Word, PowerPoint)
• Good analytical, research and problem-solving skills with keen attention to detail
• Supportive attitude and good interpersonal skill set
• Embraces change