Assistant Vice President - Digital Ops Transformation

EXL is seeking an AVP to join its newly established Digital Operations Transformation practice - a high-energy, execution-focused leadership role sitting at the centre of EXL's transformation delivery capability. Reporting to the Senior AVP (D2), this role is responsible for end-to-end project leadership and delivery of complex transformation programmes across a portfolio of BPM clients.

The AVP will own the delivery of transformation initiatives spanning process excellence, digital automation, AI embedding, and analytics-driven improvement - working closely with client operations teams and EXL's DE and AI Solutions partners. The ideal candidate is equally comfortable running a Six Sigma improvement project, contributing to client-facing solution design, and managing a cross-functional digital delivery team.