Tier II IT Support Specialist

Westerville, OH | Full-Time | On-Site

Join a Growing IT Team

Our client is seeking a motivated Tier II IT Support Specialist (or a seasoned Tier I technician ready for the next step) to join their team in Westerville, Ohio . This is an excellent opportunity for someone who enjoys troubleshooting technical issues, working directly with end users, and expanding their knowledge in Microsoft technologies and networking.

You'll provide hands-on support for a variety of business clients, resolving desktop, server, Microsoft 365, and network-related issues while collaborating with experienced engineers on larger infrastructure projects.

• Provide Tier I and Tier II technical support for Windows desktops, laptops, and end users.
• Install, configure, and troubleshoot Windows 10/11 devices.
• Administer Microsoft 365 including Outlook, Exchange Online, Teams, OneDrive, and SharePoint.
• Deploy and manage devices using Microsoft Intune and Endpoint Manager.
• Create and manage user accounts in Active Directory and Microsoft Entra ID (Azure AD).
• Troubleshoot hardware, software, printer, and peripheral issues.
• Assist with network troubleshooting including switches, wireless access points, VPN connectivity, TCP/IP, and DNS.
• Support mobile devices running iOS and Android.
• Document issues, resolutions, and client environments within the ticketing system.
• Escalate complex issues when appropriate while maintaining ownership of the customer experience.
• Participate in workstation deployments, hardware replacements, and Microsoft 365 migrations.
• Deliver exceptional customer service both remotely and onsite.

Requirements

What We're Looking For

Required Qualifications

• 2–5 years of IT support experience in a corporate IT department or Managed Service Provider (MSP) environment.
• Strong customer service skills
• Strong experience supporting Microsoft 365 .
• Experience deploying and managing devices with Microsoft Intune (or equivalent mobile device management platform).
• Basic to intermediate networking knowledge including:
• TCP/IP
• DNS
• DHCP
• VPN connectivity
• Wireless networking
• Basic switch troubleshooting
• Experience with Windows 10 and Windows 11 administration.
• Familiarity with Active Directory and Microsoft Entra ID (Azure AD).
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).
• Experience with ConnectWise, NinjaOne, Datto, Autotask, or similar ticketing/RMM platforms.
• Experience supporting Windows Server environments.
• Knowledge of Microsoft Azure.
• Experience with endpoint security solutions and Microsoft Defender.
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft MD-102, or Azure Fundamentals (AZ-900) .

What Makes You Successful

• Passion for helping people solve technical problems.
• Strong attention to detail and excellent organizational skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Willingness to learn new technologies and continue developing technical skills.
• Professional, team-oriented attitude with a customer-first mindset.

Compensation & Benefits

• Competitive pay based on experience
• Medical, dental, and vision insurance
• 401(k) with company match