Operations Enablement Specialist

ABOUT AMERIVET

• At AmeriVet, we're dedicated to supporting veterinary practices through operational excellence,
• data-driven innovation, and enhanced access to care. We are growing our Support Center
• team and looking for an Operations Enablement Specialist to help hospitals improve
• productivity through effective scheduling.

POSITION SUMMARY

• This position keeps doctor schedules in AmeriVet's practice scheduling system (ezyVet) clean,
• complete, and built far enough ahead that clients can book. This is a hands-on, high-volume
• influential role: assess the schedules, find what is blocking access to care, partner with
• practices to get it fixed, and coach the practice to future success.
• Reporting to the Senior Director, Productivity and Operations, this person works remotely
• across all reporting practices in partnership with Practice Managers and Operations Directors.
• The measure of success is simple: more bookable, patient-facing doctor time — and therefore
• improved access to care.

KEY RESPONSIBILITIES

• Review doctor schedules in EzyVet on a set weekly cadence, practice by practice,

against the scheduling standards.

• Find and resolve unnecessary schedule blocks — recurring holds, stale administrative

blocks, oversized non-clinical blocks, and other opportunities that limit access to care.

• Confirm doctor schedules are built out the required number of weeks in advance and

chase down the gaps where they are not.

• Check that appointment types, durations, and slot templates match the approved

standards, and flag where a practice's set-up unintendedly caps its own capacity.

• Make corrections directly in ezyVet once the Practice Manager has signed off; escalate

anything the Practice Manager will not or cannot approve to the Operations Director.

QUALIFICATIONS

• 2+ years in veterinary practice operations, medical/dental scheduling, or another multi-

site appointment-based service business.

• Hands-on experience working inside a practice information management system,

scheduling system, or electronic medical record.

• Strong attention to detail with the discipline to work through a high volume of practices

on a repeating schedule without losing accuracy.

• Comfortable coaching and influencing people who do not report to them — able to get a

Practice Manager to say yes.

• Clear, friendly written and verbal communication; able to explain a standard without

making someone feel audited.

• Working proficiency in Excel and Microsoft Teams/Outlook; able to keep an organized

tracker without being handed one.

• Self-directed and reliable in a fully remote role.
• Prior experience as a Practice Manager, lead CSR, or scheduling coordinator in a

veterinary hospital preferred.

This role is fully Remote

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.