About The Role

The L1 Technical Support Engineer delivers exceptional customer support for ZPE Systems products by responding to technical inquiries and resolving issues through phone, email, and ticketing platforms. This role provides 24/7 coverage on a rotating schedule, including nights and weekends, to support global customers. Responsibilities include troubleshooting hardware, software, Linux, and networking-related issues; documenting and managing support tickets; identifying root causes; and recommending effective solutions. The engineer collaborates with cross-functional teams, participates in weekly meetings, and assists Quality Assurance with bug verification and reporting, while maintaining a strong focus on customer satisfaction, timely resolution, and service excellence.

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