Pre-Sales Support Analyst

The Pre-Sales Support Analyst is responsible for supporting the sales organization by assisting with Requests for Proposals (RFPs), Requests for Information (RFIs), client presentations, and other pre-sales documentation. This role works closely with Sales Directors, subject matter experts, and internal stakeholders to ensure timely, accurate, and high-quality responses to prospective clients.

The ideal candidate is highly organized, detail-oriented, and possesses strong written communication skills. They thrive in a fast-paced environment, can manage multiple priorities, and are eager to learn about the organization's products, services, and value proposition.

Key Responsibilities

• Assist in the preparation and completion of RFPs, RFIs, questionnaires, and other sales support materials.
• Draft, edit, and proofread proposal responses, executive summaries, cover letters, and client-facing documents.
• Coordinate with subject matter experts to gather information needed for proposal responses and sales materials.
• Maintain and update the proposal content library and knowledge management systems.
• Ensure proposal submissions are accurate, well-formatted, and completed within established deadlines.
• Support sales teams in developing customized responses and presentations for prospective clients.
• Track proposal deadlines, requirements, and deliverables using project management tools and processes.
• Identify opportunities to improve proposal processes, templates, and content accuracy.
• Assist with special projects and administrative activities related to the sales cycle and business development efforts.
• Other duties as assigned

Requirements

Work Experience

Required

• 0 to 2 years of professional experience in sales support, business operations, marketing, communications, administration, customer service, or related field.
• Internship, co-op, or project experience involving business writing, research, or document management is preferred.

Preferred

• Experience supporting RFPs, proposals, bids, or client-facing business communications.
• Exposure to healthcare, insurance, employee benefits, wellness, or technology industries.

Education

Required

• Bachelor’s degree in business administration, marketing, communications, english, health administration, or a related field.

Preferred

• Experience using AI tools
• Recent graduates with strong academic achievement and internship experience are encouraged to apply.

Technical Skills and Knowledge

Required

• Strong written and verbal communication skills.
• Excellent proofreading and attention to detail.
• Strong organizational and time management abilities.
• Basic project coordination skills.
• Critical thinking and problem-solving capabilities.
• Ability to manage multiple priorities and deadlines.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to work collaboratively across functions and build positive working relationships.
• Commitment to producing high-quality, accurate work.

Preferred

• Knowledge of Salesforce, Responsive, SharePoint, or similar content management systems.
• Experience working with proposal automation tools.
• Familiarity with employee benefits, wellness, or healthcare terminology.

Personal Attributes

The successful candidate will demonstrate

• Strong attention to detail
• Curiosity and willingness to learn
• Initiative and accountability
• Positive and collaborative approach
• Adaptability in a fast-paced environment
• Professionalism and integrity
• Customer-focused mindset
• Strong written communication skills

Core Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Plans and Aligns
• Tech Savvy
• Resourcefulness
• Self-Development
• Collaborates