Deskside Technician

Arconic is currently in search of Deskside Technician to join our IT Team based in Davenport, IA. Arconic is currently in search of Deskside Technician to join our IT Team based in Davenport, IA.

In this role, you will

• Provide deskside support for all employees at the Davenport facility and satellite sites
• Deliver White Glove support to executives — meaning fast, polished, proactive service
• Troubleshoot hardware, Windows 11, O365, mobile devices (Android, iOS + MDM), and apps
• Image, configure, deploy, track, order and retire IT assets (PCs, phones, tablets)
• Collaborate with a global IT team and follow corporate IT standards

Also note

• Must communicate clearly, verbal and written, with all levels of customers, including executives; adapt tone and style to different audiences and demonstrate active listening skills.
• Must demonstrate the ability to work effectively as part of a team as well as independently. Proactively scan for tasks that need attention, prioritize them appropriately, and take initiative to complete the work without needing direction.
• Ability to perform labor-related duties, walk, bend, move equipment, and lift up to 50lbs.
• Ability to demonstrate knowledge of the practical application of systems and technology. This includes knowledge of systems architecture, hardware, operations and life cycle.
• Experience with Remote Desktop, Remote Assistance, Quick Assist and MS Teams.
• Must be amenable to adjust schedule to accommodate customer availability and/or off-hour support when needed
• Travel may be required to support two Quad Cities satellite sites as well as infrequent travel to Kansas and Michigan production facilities.