Head - Information Technology (IT Head)

• Head - Information Technology (Gurgaon)
• Lenskart is India's biggest and fastest growing eyewear brand, with over 2000+ stores. The
• brand takes pride in being India's first D2C (Direct to Consumer) company, which designs,
• creates and sells its products directly to consumers across the country, without any middlemen.
• Apart from India, Lenskart now has presence in South East Asia, USA and Middle East. We aim
• to transform the way people see and experience the world by building eyewear experiences for
• everyone and every purpose. We’re building Lenskart as a fashion destination for eyewear and
• are passionate about introducing design-led concepts and innovation that can deliver
• breakthrough eyewear products and experiences. We are looking to hire a Head of Information
• Technology, who is a strategic thinker and has a deep understanding of technology with proven
• ability to lead teams towards achieving organizational objectives. This role will report directly
• into our CIO and will be based in Gurgaon.

Impact in this role

• As Head of Information Technology, you'll lead the IT department, developing and executing
• strategic plans across retail, plant, and corporate environments. Manage IT budgets, ensure
• network security, and oversee global infrastructure. Collaborate with other departments, aligning
• technology with business objectives. Lead IT teams, foster innovation, and stay current with
• industry trends. Drive efficiency, implement new technologies, and ensure the organization's IT
• infrastructure meets operational needs across 2000+ stores, manufacturing facilities, and
• distribution centers. Strong leadership, strategic thinking, and technical expertise are key.

What will you be responsible for

• ● Strategic Leadership: Develop and execute IT strategies aligned with organizational
• goals. Provide visionary leadership to the IT department, guiding long-term technology
• decisions.
• ● Team Management: Lead and mentor IT teams, fostering a collaborative and innovative
• work culture. Oversee recruitment, training, and performance evaluations for IT staff.
• ● Technology Infrastructure: Ensure the reliability, security, and scalability of the
• organization's IT infrastructure across stores, plants, and corporate hubs. Implement and
• maintain hardware, software, and network systems to meet operational needs.
• ● Retail & Expansion Operations: Build and standardize "Store-in-a-Box" deployment
• models for rapid store rollouts with automated network, POS, iPad/tablet, and
• edge-device setup. Ensure high availability and offline resilience across all retail outlets.
• ● Manufacturing & Supply Chain IT: Oversee high-availability network, SCADA/IoT, and
• hardware infrastructure across automated manufacturing facilities, prescription
• processing labs, and regional distribution centers (RDCs).
• ● Budgeting and Resource Management: Develop and manage IT budgets, ensuring
• cost-effectiveness and resource optimization. Evaluate and recommend investments in
• technology to enhance efficiency and productivity. Implement strong control over IT
• assets spread across the country to ensure ZERO pilferage—implement systems to
• track assets and monitor usage.
• ● Project Management: Oversee the planning and execution of complex IT projects,
• including M&A tech integrations and global site expansions, ensuring timely delivery
• within budget. Collaborate with cross-functional teams to implement technological
• solutions.
• ● Security and Compliance: Implement and maintain robust cybersecurity measures to
• safeguard sensitive data. Ensure compliance with relevant regulations and industry
• standards (ISO 27001). Conduct regular System Audits to strengthen IT Security—Infra
• as well as Applications—collaborate with Application owners/administrators.
• ● Stakeholder & Vendor Collaboration: Collaborate with executives, department heads,
• and pan-India telecom/ISP vendors to understand business needs, enforce SLAs, and
• align IT strategies accordingly. Communicate IT initiatives and achievements effectively
• to non-technical stakeholders.
• ● Infrastructure Operations: Responsible for planning, implementation, and operations of
• all technology infrastructures: Data centres, Network and Server services, ISP, Google
• Workspace/collaboration services, Service monitoring, User support/Helpdesk, Servers,
• Storage & related software.
• ● Tooling & Network Expertise: Must have deep operational knowledge of Cybersecurity
• tools like Web Application Firewall (WAF), Privileged Identity Access Management
• (PAM), SIEM, ZTA Micro-segmentation, and Encryption. Hands-on understanding of
• Endpoint Network Security technologies like EDR, Firewall, IDS/IPS, SSL VPN, and
• SD-WAN.
• ● Support Framework: Build and run a 24x7 support framework and DR/BCP strategy for
• stores, manufacturing plants, and logistics hubs.
• What we are looking for
• ● Bachelor's or Master's degree in Information Technology, Computer Science, or a related
• field.
• ● 12+ years of experience in a senior IT leadership role with at least 5 years of direct
• people management experience.
• ● Demonstrated experience in high-growth Retail, D2C, Quick-Commerce, or Consumer
• Electronics/Manufacturing sectors managing 1000+ remote sites or retail outlets.
• ● Extensive experience in managing cross-functional IT teams and overseeing complex,
• enterprise-wide projects.
• ● In-depth knowledge of IT systems, hybrid/cloud infrastructure, edge computing, and
• emerging technologies.
• ● Familiarity with cloud computing, cybersecurity, data management, and OT/plant
• infrastructure integration.
• ● Ability to inspire and drive innovation within the IT team.
• ● Ability to communicate effectively and partner across cross-functional teams and
• executive stakeholders.
• ● Ability to translate technical concepts into understandable terms for non-technical
• stakeholders.
• ● Ability to adapt to evolving technologies and industry trends and flexibility to navigate a
• dynamic and fast-paced work environment.
• ● Strong analytical and problem-solving abilities. Proven track record of making sound
• decisions in challenging situations.