Guest Services Supervisor

Desired experience for guest service supervisor includes

• Preparation and co-ordination of group arrivals/departures
• Receives payment by cash, credit cards, cheques, and is able to post these in the computer correctly
• Ensure the timely and appropriate resolution of Guest inquiries and issues
• Manage team performance to established goals for quality and efficiency
• Lead, motivate and develop staff so they are fully engaged with departmental objectives and are committed to working effectively toward continuous improvement
• Ensure contact and ticket quality evaluations are executed on a timely basis, per the QA plan