Supervisor, Production Operations

About the role

As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.

Shift: Wednesday - Friday and every other Tuesday from 4:45 pm - 4:00 am

What you will be doing

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.
• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.
• Monitor workflow, resolve operational issues, and support client and business needs.
• Analyze operational metrics and implement process improvements to increase efficiency and productivity.
• Ensure compliance with company policies, procedures, and regulatory requirements.

What you will need

• High School Diploma or Equivalent (Bachelor's degree preferred)
• Typically Minimum 4 Years Relevant Operations or Production Experience
• Previous leadership, supervisory, or team lead experience preferred
• Strong problem-solving, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Strongly preferred if you have

• Experience leading teams in a high-volume production, print, manufacturing, or operations environment
• Experience with process improvement and performance metrics
• Knowledge of workforce planning, scheduling, and operational reporting

What we offer you

At FIS, you can learn, grow and make an impact in your career. Our benefits include

• Flexible and creative work environment
• Inclusive and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits
• Career advancement opportunities within a global fintech leader
• Exposure to innovative technologies and operational excellence initiative

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information