Senior Freedom of Information and Parliamentary Questions Officer

The role sits within the Customer Experience Centre (CEC) team, which is part of the Communications and Engagement Group which serves the whole Agency. The purpose of the team is to offer a single advice and information centre which can resolve enquiries, whenever possible, at first point of contact, providing consistently good quality customer experience through a variety of channels and services. This involves assisting the Agency’s customers by answering queries received through the Agency’s main customer contact points (including, but not limited to, email and telephone). We have close working relationships across the Communications and Engagement group, the wider Agency and others in the healthcare family and we use these relationships to support enhancements to the service we provide to our customers.