CIS SERVICE DELIVERY MANAGEMENT-CIS OPERATION MANAGEMENT

Program manager

We are seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader who can optimize our operational processes, ensure service excellence, and drive continuous improvement within a dynamic technology environment.

Responsibilities

Operational Leadership

• Lead, mentor, and manage a team of IT operations professionals, fostering a culture of high performance, collaboration, and continuous learning.
• Oversee the daily operations of all IT infrastructure, applications, and services, ensuring high availability, performance, and security.
• Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness.

IT Service Management (ITSM) & ITI