Account Coordinator - Contact Center

Who We Are

• At OPENLANE we make wholesale easy so our customers can be more successful.
• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers’ experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement
• This role is fully remote. The hours will be Monday - Friday, 9am - 6pm EST *

What We're Looking For

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply!

You Are

• Customer-Focused. You are the first impression to for our clients, taking both phone and email inquiry as needed
• Detail-Oriented . Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role as your notes will dictate future interactions with our clients
• Accountable. You are comfortable working in a call center environment while working remotely

You Will

• Communicate internally on client requests as the situation warrants additional approvals or follow-up.
• Assist our Senior Account Managers in problem solving
• Provide conflict-resolution as needed all while maintaining a professional demeanor

Must Have’s

• 1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
• A high level of detail-oriented experience
• A flexible understanding and desire to work overtime in times of high volume
• Excellent computer skills with Google Workspace
• Strong time management, organizational, and written/verbal communication skills
• A professional nature and proper phone etiquette
• A desire to grow your career within the department and learn new functions of the organization

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $18.00 - $19.00 USD