Customer Order Handler & Logistics staff

Key Responsibilities

📦 Import & Export / Customs Clearance

• Import Clearance & Document Control : Inspect incoming shipments, verify AWB numbers, request missing shipping information from overseas entities (DK, etc.), and liaise with customs brokers and express couriers (DHL, FedEx).
• Export & RMA Management : Process exports for RMAs and service repair items to global offices (DK, UK, China, Germany, US, etc.); coordinate with specialized carriers (e.g., Logis Innovation) for heavy or custom-packed cargo.
• ERP & Intercompany Documentation : Manage RMA processes and Credit Memos in SAP S/4HANA; prepare export declarations, statements of reasons, and intercompany invoices for the Finance team.

🏭 Inventory & In-house Warehouse Management

• Inbound/Outbound & Physical Inventory : Inspect incoming goods, organize and store items physically in the warehouse, create stock tags, and conduct annual stocktaking.
• Domestic Delivery & Logistics : Arrange domestic shipments and quick services upon sales request; collect and file Delivery Notes.
• Regulatory Compliance : Process product conformity registrations and handle large-scale waste disposal declarations.

🤝 Sales Communication & Support

• Shipping Schedule & Escalation Tracking : Update and share open order lists and shipping schedules with the sales team; maintain and escalate delivery delay tracking lists.
• Stock & Order Status Sharing : Regularly inform the sales team of newly received goods and remaining inventory status in the domestic warehouse.

💰 Payment Verification & Order-to-Cash (OTC) Support

• Deposit Verification & Ship Release : Monitor bank account deposits (prepayments, milestone payments), request payment receipts from GCC, and issue release requests for order shipping (RQST Ship).
• Month-End / Month-Start Closing : Request issuance of VAT invoices to finance team for sales order closing, Cancel unclosed intercompany invoices at month-end and regenerate them at the start of the next month; reconcile accounts receivable details with the GA team.
• Procurement & 3rd Party Vendor Management : Request quotes, issue purchase orders (PO), process vendor invoices, and manage new account registrations in SAP Ariba.

📋 Administrative Support & Expense Processing

• Monthly Billing & Invoicing : Process monthly utility/rental/service bills for regional offices and external logistics vendors.
• General Office Admin : Manage snack inventory, organize company receipts, and handle general office administration.

Qualifications

• Education : Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field.
• Experience : 3–5 years of relevant experience in logistics, trade compliance, sales operations, or order management.
• System Skills :
• Hands-on experience with Logistics & Inventory management system (e.g., SAP, Oracle).
• Proficiency in MS Office (Excel, Outlook, Word).
• Language : Business fluent in English (written and verbal) for seamless communication with global headquarters and overseas logistics partners.
• Soft Skills : Strong communication and cross-functional coordination skills (collaborating with Sales, Finance, and GA teams).

Preferred Qualifications

• Experience working in a global or multinational company.
• Hands-on experience dealing with international express couriers (DHL, FedEx) and customs agencies.
• Knowledge of product certification/compliance registration processes.
• Detail-oriented with strong financial document and invoicing skills.