Collections Process Lead

• We're looking for an Accounts Receivable & Collections Team Lead to lead our team and drive operational excellence in accounts receivable, collections, and customer service.
• If you have experience in Accounts Receivable, Collections, and team leadership, and you're passionate about coaching employees, improving processes, and delivering results.

Requirements

• Minimum of three years of experience in Accounts Receivable, Collections, Customer Service,

Operations, or a related business function.

• Previous experience leading, supervising, or coordinating a team in a fast-paced operational

environment.

• Working knowledge of Accounts Receivable processes, collection procedures, aging reports,

payment arrangements, and customer account management.

• Strong leadership, coaching, and employee development skills.
• Ability to prioritize multiple tasks, manage competing deadlines, and make sound operational

decisions.

• Excellent organizational, analytical, and problem-solving skills.
• Strong verbal and written communication skills in English and Spanish.
• Ability to build effective working relationships across departments and with all levels of the

organization.

• Proficiency in Microsoft Office, particularly Excel, and Word, along with the ability to quickly

learn internal systems.

• Demonstrated ability to maintain confidentiality, exercise sound judgment, and handle sensitive

situations professionally.

• Demonstrated sense of urgency, ownership, reliability, and follow-through.

Preferred Qualifications

• Previous supervisory experience within an Accounts Receivable or Collections department.
• Experience supporting remote or hybrid teams.
• Experience working with performance metrics, quality assurance programs, coaching, and

employee performance management.

• Experience with payment processing, reconciliation, and financial operations.

We Offer

• Competitive salary
• Bonuses
• A great and positive workplace
• Parking Subsidy
• Life and Medical Insurance
• Benefits and Discounts
• Growth opportunities
• Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)