Sales Assistant - German Speaking

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Sales Assistant - Commercial Sales provides global process support for inbound business and supports customers within the company size 1–100 employees, assisting Commercial Account Managers, partners and distributors with quotes, Deal Registration handling, discretionary discounting, mid-term upgrades, licensing support and other sales related activities.

What You Will Do

• Work as an overlay Sales Support/Sales Administrator for the Central (Germany, Switzerland, Austria, Eastern Europe) Region Commercial team.
• Support the team in daily tasks and work with corresponding teams like renewal team and channel
• Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
• Understand end-to-end processes across the deal registration flow process including roles and responsibilities of cross-functional support teams to quickly resolve issues.
• Update CRM (Salesforce.com) with conversations and other pertinent information.
• Effectively communicate with Sophos partners and distributors using phone and our Sales Engagement Platform (Outreach.io).
• Work within the wider Commercial team to implement scalable programs and process improvements to drive efficiency of internal processes and improve customer experience.
• Regularely interact with internal Teams
• Data management in our CRM system (Salesforce)
• Participation at internal education and training programs

What You Will Bring

• Fluent in German & English verbal and written (minimum B2 Level)
• Up to 2 years of total and relevant customer service experience or order processing experience
• Experience engaging easily and using effective questioning and active listening to gather relevant information
• Ability to make customers, partners, and their needs a primary focus and delivers an exceptional customer experience
• Knowledge of Microsoft Office tools and using CRM systems(e.g. Salesforce)
• Strong structured working method
• Strong time management and organisational skills
• Strong skills in flexibility, proactivity and self-motivation approach