Data Center Operation Engineer, DCO (Data Center Operations)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. Amazon Data Center Operations team deploys and maintains the servers and infrastructure in our data centers.

• Maintain efficiently a high level of system reliability by prioritizing and resolving trouble tickets related to Systems and Network hardware problems
• Linux server and XEN service virtualization troubleshooting
• Remediate physical layer outages on both Systems & Network
• Participate in Data Center power & cooling events - 24x7 On-Call requirements and shift rotations
• Install & configure racks in-line with internal SLAs
• Triage & resolve trouble tickets for all devices
• Physical replacement of server and network devices
• Define metrics to increase our customer uptime
• Enforce Amazons Security Best Practices
• Interact with third-party vendors & contractors
• Contribute ideas to improve operational efficiency
• Participate in and deliver on a number of local/regional/global projects
• Participate in team meetings for metric analysis and project status updates
• 2+ years of Computer Hardware Repair, Infrastructure Cabling, Network Deployment, or Data Center Operations experience
• Bachelor's degree in information technology or computer science
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Experience managing and coordinating multiple projects simultaneously
• Bilingual (Korean/English)

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