Strategic Account Manager, Amazon Global Selling Korea, SAS-Pro

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure to support this growth around the world, particularly in the booming cross border selling area. Korea SAS-Pro (Strategic Account Services - Pro) is a fast-expanding program aiming at providing Korea-based Seller with professional and value-added services including account management services and consulting services to drive Sellers to maximize their presence and business in Amazon Global marketplaces.

• Conduct deep dive analysis on key factors affecting Seller business performance and diagnose root cause of performance and provide actionable plans (operational improvements, product development and process improvement)
• Generate Seller learning including but not limited to Seller experience of Amazon feature, service and policy, multiple channel strategy, etc. Then generate Seller insight to indicate Amazon business opportunities
• Implement account management best practices and SOPs into the business development framework
• Drive Seller growth and Seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption
• Develop a thorough understanding of assigned product/industry category, including seasonality and global business trends/events, and continually monitor competitor/industry developments
• Generate category insight and further scale category growth
• Demonstrate strong ownership in issue resolution by proactively identifying Seller pain points, conducting thorough root cause analysis, and driving issues to complete resolution through cross-functional collaboration
• Collaborate with stakeholders and contribute to drive product/feature/service content innovations based on in-depth Seller learnings and insights to further improve Seller business and Seller satisfaction
• Knowledge of Microsoft Office products and applications
• 2+ years of professional work (non-internship) experience
• Language Qualification: Fluent in Korean and English
• Experience and track record of exceeding sales goals
• Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing

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