Technical Solution Manager

bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

In this position, you will be leading the technical implementation of innovative solutions within the Advanced Product Engineering Group, ensuring all initiatives are perfectly aligned with the organization’s strategic mission. You will be effectively managing the service delivery and service levels of our technology services across bolttech’s operating markets in North Asia, with a primary focus on our key strategic customers. You will be collaborating closely with the development team to ensure prototypes are optimized for production launch, maintaining a balance between technical excellence and speed. You will also be accountable for the deliverables of your team and direct reports, ensuring the provision of reliable and robust technology services to support the company’s rapid growth.

• Leading Advanced Product Engineering development and the execution of technical initiatives as part of bolttech's global strategy.
• Acting as the primary point of contact (SPOC) for Technology Services for both internal and external stakeholders, including teams, clients, partners, and vendors, while working in close alignment with product owners and managers.
• Supporting Senior Tech Leads to develop and execute the technical strategy for the Group while considering regional stakeholder requirements.
• Managing internal and external service providers responsible for delivering services and maintaining high service levels for our customers.
• Regularly reviewing support workflows with Tech Leads and the bolttech Support Team Lead to ensure they remain relevant, efficient, and up to date.
• Designing, scoping, and developing solutions that find the optimal tradeoff between technical excellence and speed of delivery, considering existing WIPs and available team talent.
• Ensuring timely development of POCs and prototypes by prioritizing quick time-to-market with MVP features.
• Applying Agile techniques to deliver key features quickly and ensuring stories are delivered incrementally by breaking down tasks and scheduling sustainable workloads.
• Using Lean techniques and principles to identify the most efficient ways of delivering systems, preventing waste by eliminating redundant steps and building supporting automation.

•Participating in detailed solutioning discussions with architects to ensure broad-scale designs account for specific technical nuances and execution constraints.

•Identifying relevant service delivery and support gaps while working closely with respective teams to drive solutions and ensure appropriate closure.

•Assisting in resolving key customer service requests occasionally through a "hands-on" approach when necessary.

•Facilitating the incident management process in collaboration with the incident manager during major technology incidents and acting as the key point of contact throughout the recovery process.

•Managing and ensuring that agreed service levels (SLAs) are consistently maintained and being actively involved in resolving customer incidents as a representative for all stakeholders.

•Maintaining deep familiarity with current and upcoming bolttech Technology Services offerings and new product launches.

•Providing ad-hoc service management reports, such as Service Level Health and Root Cause/Incident Reports, as required by the business.

• Business-level English proficiency required; the first introductory call will be conducted in English.
• BSc in Computer Science, Information Technology, Information Systems Engineering, Business •Information Systems, or a related technical field

• •Minimum 8 to 10 years of working experience in a Technical/Engineering leadership role, preferably within an Insurtech, Fintech, or Digital organization
• •Extensive experience and sound knowledge of Cloud Computing, Application Services, Customer Service Management, and Agile Methodologies.
• •Proven know-how of technical stacks including Java, JavaScript, AngularJS, NodeJS, Vue.js, React, PHP, Apache Web Server, Nginx, MySQL, PostgreSQL, and MongoDB.
• •Strong exposure to Agile practices, specifically within organizations that possess internal Product and Engineering capabilities.
• •Excellent verbal and written communication skills with the ability to build relationships across multiple countries and all levels of the organization.
• •Ability to work effectively under pressure, demonstrating strong problem-solving and decision-making skills while managing multiple business priorities.
• •Ability to manage both internal and external (vendor-based) resources.
• •Possession of other ITSM or Agile-related certifications is considered a significant added advantage.

• Business-level Japanese proficiency preferred; Japanese interviews may be conducted where applicable.
• Flexible and hybrid working arrangements
• Performance-driven culture with autonomy and ownership
• Flexible work schedules depending on team and business needs
• Statutory annual leave and additional leave in accordance with company policy
• Paid sick leave and personal leave programs
• Special leave for life events such as marriage, childbirth, and family occasions
• Competitive compensation and performance-based incentive programs
• Full support for statutory retirement pension and social insurance coverage
• Reward programs based on long-term contribution and performance
• Group accident and medical insurance coverage
• Regular health checkups or wellness program support
• Employee Assistance Program (EAP), including mental health and counseling support
• IT equipment and software necessary for work
• Comfortable office environment and workplace amenities
• Collaborative and horizontal communication culture
• Trust-based culture built on autonomy and accountability
• Open communication and teamwork-oriented environment
• Global company culture that values diversity and inclusion
• Learning and development opportunities for professional growth
• Opportunities to participate in global projects and collaborate with overseas teams
• Opportunities to expand global career experience through collaboration with diverse countries and organizations