India - Hyderabad - Aiviq - Customer Services Analyst

• About the opportunity
• At Aiviq, we create clarity for the world’s investment managers . Our cloud-based data and analytics platform
• turns disparate client investment information into enterprise-wide datasets driving both greater clarity and the
• ability to derive deeper insights for hundreds of industry use cases across our Investment Manager customers.
• We’re investing in our Customer Services capability, both by building out the team and implementing the tools
• to be able to deliver industry leading service to our customers in a scalable and sustainable way. We are looking
• for Customer Services Analysts to build out our Customer Services capability in India. Successful candidates
• should be highly customer focused with strong communication and a problem-solving mindset. Successful
• candidates should also be able to support the diagnosis and resolution of complex client data and system
• challenges as well as being open to building a broader technical skill set.
• What you will be doing
• Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure

customer satisfaction. Your key responsibilities will be to

• Trouble-shoot system failures and investigate customer queries
• Conduct regular checks on customer systems and promptly address any failures
• Build and maintain data connectors for existing and/or new data sources
• Support release testing on new features and enhancements prior to customer releases
• We can offer some flexibility in working location, but we will expect the analyst to work at least three days a

• week in our Hyderabad office
• What you will need

• A technical background coupled with experience of working in customer facing roles
• Proficiency in SQL and experience of supporting or developing computer systems.
• Familiarity with different file formats (e.g. Excel, csv)
• Strong organizational skills and attention to detail
• Good written and verbal English communication skills
• Willingness to work independently with minimal supervision, taking initiatives to address challenges
• Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
• Experience in Asset Management industry is preferred but not mandatory

What we look for

• Proven team player who is able to effectively interact with a wide variety of internal groups and customers
• A keen interest in data, analytics and technology
• A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration,

openness, innovation and respect in all interactions

• People who think differently, bring an open mind and diversity of thought

About Aiviq

• Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment
• Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset & Wealth Management
• Consultancy.