IT Support Administrator

Role Overview

The IT Support Administrator supports the day-to-day IT operations of Safetrust's Vietnam office and production environments. This entry-level role provides an excellent opportunity for recent graduates and early-career professionals to gain hands-on experience supporting enterprise systems, networking, endpoint devices, and access technologies.

The role has a strong focus on Cisco networking fundamentals, endpoint support, and IT operations. The ideal candidate is technically curious, dependable, customer-focused, and eager to grow into a broader systems, networking, or cybersecurity career. Structured training and mentorship will be provided by the IT Operations team to support successful development in the role.

Key Responsibilities

End User Support

• ● Provide first-line support for hardware, software, accounts, printers, and peripherals.
• ● Configure and deploy laptops, desktops, and related devices.
• ● Support meeting room technology and day-to-day office IT needs.
• ● Troubleshoot and resolve user issues or escalate when appropriate.

Network & Infrastructure Support

• ● Assist with monitoring and troubleshooting Cisco switches, routers, firewalls, and wireless infrastructure.
• ● Support VLANs, IP addressing, and structured cabling.
• ● Participate in network maintenance and equipment deployment activities.

User Access and Identity Management

• ● Support onboarding and offboarding activities.
• ● Provision and de-provision user accounts.
• ● Assist with Google Workspace administration.
• ● Follow access control and least-privilege standards.

Asset and Endpoint Management

• ● Maintain IT asset inventories and configuration records.
• ● Prepare and recover devices.
• ● Support mobile devices and endpoint management activities.
• ● Maintain CMDB and equipment documentation.

Security & Compliance

• ● Follow IT security and data protection policies.
• ● Recognize and report suspicious activity and phishing attempts.
• ● Escalate incidents appropriately.
• ● Support adherence to established IT procedures and standards.

Documentation and Process Improvement

• ● Record incidents and requests within ticketing systems.
• ● Maintain technical documentation and SOPs.
• ● Participate in continuous improvement initiatives.
• ● Assist with project activities as assigned.

Vendor and Global Team Collaboration

• ● Coordinate with vendors and service providers under guidance from the IT team.
• ● Communicate effectively with colleagues in Vietnam, Australia, and the United States.
• ● Occasionally provide support outside normal business hours to support global
• operations.

Qualifications

Required

• ● Diploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field.
• ● Recent graduates are encouraged to apply.

● Understanding of networking fundamentals including

• ○ TCP/IP
• ○ Routing and switching
• ○ VLANs
• ○ DNS and DHCP
• ○ Basic firewall concepts
• ● Basic knowledge of computer hardware, peripherals, and structured cabling.
• ● Ability to troubleshoot technical issues methodically.
• ● Strong written and verbal English communication skills.
• ● Strong customer-service orientation.
• ● Strong attention to detail and organizational skills.
• ● Ability to prioritize tasks and work collaboratively in a team environment.
• ● Commitment to continuous learning and professional growth.

Preferred

• ● Cisco CCNA certification or currently pursuing certification.
• ● CompTIA A+, Network+, or equivalent certifications.
• ● Familiarity with Google Workspace administration.
• ● Exposure to Windows and macOS environments.
• ● Experience with Jira Service Management or other ticketing platforms.
• ● Knowledge of endpoint management tools such as Intune, Jamf, or MDM platforms.
• ● Basic scripting experience using PowerShell, Bash, or Python.
• ● Understanding of Wi-Fi networking and VPN technologies.
• ● Familiarity with physical access control systems is an advantage.

Physical Requirements

• ● Ability to lift and move IT equipment weighing up to 20 kilograms.
• ● Ability to work at desks, network racks, and production areas.
• ● Ability to travel between Safetrust office and production locations when required.

Success Measures

Successful performance in this role will be demonstrated through

• ● Timely and professional support of end users.
• ● Accurate maintenance of IT assets and documentation.
• ● Compliance with IT security and operational procedures.
• ● Continuous growth in technical knowledge and capabilities.
• ● Reliable support of Safetrust's network and endpoint infrastructure.
• ● Effective collaboration with global teams and stakeholders.
• What we Offer
• ● Structured training and mentorship from experienced IT professionals.
• ● Exposure to enterprise networking, access management, cybersecurity, and IT operations.
• ● Hands-on experience supporting a global technology organization.
• ● Competitive compensation and benefits in accordance with company policies.