On-site Support Technician

• RCIS is looking for a contractor to provide on-site support and troubleshooting services at client sites.
• Technicians must be able to troubleshoot workstation issues, read and update technical documentation, dress professionally, and communicate with other support staff.
• This will be a part-time (1099) position on a per-job basis. In compliance with tax regulations, contractors may be required to file a W-9 with RCIS prior to recieving payment.
• Experienced and first-time applicants encouraged to apply.

Roles and responsibilities for this position include

• Troubleshooting servers, workstations, printers, and other IT equipment issues
• Collaborating with other RCIS support technicians and dispatchers in-person and over the phone
• Accurately tracking time spent on tasks for billing purposes
• Reading and updating technical documentation as needed
• Dressing professionally for an office environment

An ideal candidate for this position may possess the following skills

• High level of computer competency
• Strong critical thinking, communication, and troubleshooting skills
• Familiarity or ability to learn in-house IT applications such as Zendesk, Podio, and Google Apps for Business